Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.ilvexa.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe

Items may be returned within 30 days of the original purchase date, provided they are in original condition, unused, and in their original packaging.

Non-Returnable Items

• Personalized or custom-made products
• Items marked as final sale
• Products damaged due to customer misuse

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (310) 535-9565. Include your order number and reason for return. We will provide return instructions and a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

Processing Time

Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage not present at time of shipment, or missing components.

Exchanges

We only exchange items if they are defective or damaged upon receipt. Contact us at [email protected] within 7 days of delivery to arrange an exchange.

Contact Information

For questions about this policy or to initiate a return, contact us at:

• Email: [email protected]
• Phone: +1 (310) 535-9565
• Address: 4642 East Highland Avenue, Los Angeles, California 90068, United States

Policy Changes

https://www.ilvexa.store reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website.